Head office location

Department of Citizen
123 Citizens Street Canberra ACT 2600
Phone: +61 2 6333 4444
Email: citizens@doc.gov.au

Parliament building in the evening
Department of Citizens, Head Office, Canberra, Australia.

For all general enquiries

We’re committed to providing and maintaining a high level of service to members of the public. Generally, you’ll receive a reply to correspondence within 14 days. This is in accordance with our Community Service Policy.

Phone: +61 2 6111 1234
Freecall: 1800 611 111
Email: general@departmentofcitizens.com

Compliments, complaints or suggestions

We welcome all compliments, complaints or suggestions. Our switchboard is open 8am to 5pm (AEST) Monday to Friday, excluding public holidays.

Freecall: 1800 622 222

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