Head office location
Department of Citizen
123 Citizens Street Canberra ACT 2600
Phone: +61 2 6333 4444
For all general enquiries
We’re committed to providing and maintaining a high level of service to members of the public. Generally, you’ll receive a reply to correspondence within 14 days. This is in accordance with our Community Service Policy.
Phone: +61 2 6111 1234
Freecall: 1800 611 111
Compliments, complaints or suggestions
We welcome all compliments, complaints or suggestions. Our switchboard is open 8am to 5pm (AEST) Monday to Friday, excluding public holidays.
Freecall: 1800 622 222
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